Frequently Asked Questions
Everything you need to know about our premium New Zealand honey and ordering process.
What makes New Zealand Manuka honey different from regular honey?
Our Manuka honey is unique due to its high levels of Methylglyoxal (MGO), a naturally occurring compound that provides potent antibacterial and antioxidant properties not found in standard table honey.
How do I verify the authenticity of my honey?
Every jar of Honeys of New Zealand features a UMF (Unique Manuka Factor) rating or MGO certification. You can find the batch number on the label, which traces the product back to its specific hive and laboratory test results.
Do you ship your honey internationally?
Yes, we ship worldwide. Please note that shipping times and customs regulations regarding bee products vary by country. All international orders are tracked for your peace of mind.
What is your return policy if I am unsatisfied?
We offer a 30-day satisfaction guarantee. If your honey arrives damaged or does not meet your expectations, please contact our support team to arrange a replacement or a full refund.
Is your honey raw and unpasteurized?
Absolutely. We use a cold-extraction process to ensure that all natural enzymes, pollen, and beneficial nutrients remain intact, delivering the honey to you exactly as nature intended.
Why has my honey become thick or grainy?
Crystallization is a natural process for high-quality, raw honey and is a sign of purity. If you prefer a liquid consistency, simply place the jar in a bowl of warm water (below 40°C) and stir gently.